What’s your return policy?

We offer delivery and set up for insurance covered items, a delivery fee may apply. Some shipping charges for special order items may apply. We will work with your physician and insurance to find the product that fits your needs. All products come with the manufacturer’s warranty. Durable medical equipment should withstand their reasonable useful lifetime with regular wear and tear.

Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.

For Federal Regulation Guidelines click here.

eCFR Code of Federal Regulations

Verification from State Licensing Board

NPPES Registry Homepage

Medicare DMEPOS Supplier (30) Statement

The products and/or services provided to you by supplier legal business name or DBA are subject to the supplier standards contained in the Federal regulations shown at 42 Code of Federal Regulations Section 424.57(c). These standards concern business professional and operational matters (e.g., honoring warranties and hours of operation). The full text of these standards can be obtained from the U.S. Government Printing Office website. Upon request, we will furnish you a written copy of the standards.

Patient Rights & Responsibilities

Patient Rights:

  1. The patient has the right to considerate and respectful service.
  2. The patient has the right to obtain service without regard to race, creed, national origin, sex, age, disability, diagnosis or religious affiliation.
  3. Subject to applicable law, the patient has the right to the confidentiality of all information pertaining to his/her medical equipment service. Individuals or organizations not involved in the patient’s care, may not have access to the information without the patient’s written consent.
  4. The patient has the right to make informed decisions about his/her care.
  5. The patient has the right to reasonable continuity of care and service.
  6. The patient has the right to voice grievances without fear of termination of service or other reprisal in the service process.

Patient Responsibilities:             

  1. The patient should promptly notify the Home Medical Equipment Company of any equipment failure or damage.
  2. The patient is responsible for any equipment that is lost or stolen while in their possession and should promptly notify Home Medical Equipment Company in such instances.
  3. The patient should promptly notify the Home Medical Equipment Company of any changes to their address or telephone.
  4. The patient should promptly notify the Home Medical Equipment Company of any changes concerning their physician.
  5. The patient should notify the Home Medical Equipment Company of discontinuance of use.
  6. Except where contrary to federal or state law, the patient is responsible for any equipment rental and sale charges which the patient’s insurance company/companies do not pay.